Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To Differentiate CX Quality
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Suncorp and Colonial First State top banking and superannuation rankings; communication and customer service are the most important drivers, respectively
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SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020, CX quality in...