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The Conversation USA

Command under attack: What we've learned since 9/11 about managing crises

  • Written by Herman B. "Dutch" Leonard, Baker Professor of Public Management and Faculty Co-Director, Program on Crisis Leadership, John F. Kennedy School of Government, Harvard University
imageAerial view of the Pentagon, September 14, 2001Wikipedia

The attack on the World Trade Center and the Pentagon on Sept. 11, 2001 was the largest coordinated, multi-site international act of terror ever carried out on U.S. soil. Almost 3,000 people died, many others were injured and property damage ran into tens of billions of dollars.

Many people...

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