Appier AI salesman helps Chow Sang Sang Jewelry boost online sales

Chow Sang Sang named Silver Winner of "Best Use of Smart Data Analytics" at The Loyalty & Engagement Awards 2021Matching CSS's large jewelry offerings with the right customers & providing a seamless shopping experience TAIPEI, TAIWAN - Media OutReach - 27 May 2022 - Appier is proud to share the Chow Sang Sang Xmas campaign results in collaboration with Mindshare Hong Kong. This case was named the Silver Winner in the Best Use of Smart Data Analytics category at The Loyalty & Engagement Awards 2021 presented by Asia's leading advertising, marketing and news media "Marketing Interactive". The awards seek to recognize the most creative, innovative and deserving consumer-centric programs and schemes across North Asia. Based on the joint efforts of Appier and Mindshare, Chow Sang Sang Jewelry won this award recognition for the first time, and successfully boosted its online sales through a "virtual AI salesperson", providing customers with a seamless shopping experience. In this campaign, Chow Sang Sang successfully reduced the cost per action (CPA) by 52% and increased the conversion rate of its website by 49% by adopting Appier's CrossX and AiDeal solutions. While Christmas is a competitive season for the e-commerce industry, the number of transactions of Chow Sang Sang's website had still increased 1.8x even amidst rising ad costs, and the jewelry brand was able to provide a seamless online shopping experience with the power of AI for its customers to find suitable items for themselves or their loved ones. With the rise of online e-commerce platforms and the outbreak of the pandemic, customer behavior for purchasing jewelry has significantly changed. In response to potential business opportunities and trends of young generation consumers shopping online, Chow Sang Sang launched its online e-commerce platform in 2014, with the goal of reaching more potential customers, increasing brand awareness, and lowering the barrier for the young generation to enter jewelry stores. Through a collaboration with Appier and Mindshare, Chow Sang Sang was able to combine dynamic ads and hesitant customer prediction to deliver the right incentive at the best time to each hesitant shopper and increase the conversion rate of the website. According to Appier's observation, customers' hesitation behavior patterns are constantly changing, which is why we need to use AI to make real-time determination according to their current behavior in order to be more accurate. Based on the top performers of Chow Sang Sang for a period of two consecutive months, the best conversion rates in the former month were users who "abandoned shopping cart," "viewed less than 2 category pages," or "visited the website from 11 pm to 5 am on weekdays." However, the top performers in the latter month were users who "did NOT abandon shopping carts", "organic traffic," or "new visitors." "E-commerce is a self-help platform with no staff or human intelligence to observe customers' emotions and interest. AI acts like a virtual salesman to speed up the checkout process by finding the right audience and engaging them at the right moment. AI is comprehensive enough to cover all our product categories (over 2,000+) while in-depth enough to study every user's preferences to recommend products that truly cater to their potential needs," said Fai Leung, Associate Director of Chow Sang Sang. Below please find a more detailed description of Chow Sang Sang's digital marketing challenges and how Appier's AI solutions helped Chow Sang Sang solve its business pain points. Two Challenges in Digital Marketing

• Matching its large jewelry offerings with the right customers: With an ever-growing customer base and an even more impressive jewelry offering (2,000+ jewelry styles), Chow Sang Sang faced the challenge of recommending the right product to each online shopper. Traditional rule-based conditional settings proved ineffective in pushing products, not only because it is limited in the number of scenarios it can create, but also because it is more time-consuming and labor-intensive. This problem lets certain business opportunities fall through the cracks.
• Strategy of promoting high-priced items to hesitant shoppers: Chow Sang Sang's e-commerce store did not have a mechanism in place to retain hesitant shoppers and nudge them to complete their purchase. This problem is particularly alarming for luxury goods because customers generally require more time to shop when looking at high-end products with an expensive price tag. Without anything to give them a final push, many hesitant shoppers end up abandoning their carts and do not return. Based on the above considerations, Chow Sang Sang Jewelry decided to use high-quality silk scarf as an accessory incentive for online promotions, and extended the