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There are a range of factors to consider when choosing the right disability centre. The most important thing is to choose a location that suits your loved one’s specific needs, as this usually has a big impact on their quality and enjoyment of life.

 

So, when searching for the best disability centre Melbourne has available, be sure to ask potential providers these important questions:

 

  1. What support services do you provide?

 

This is the first and most important question you should ask the potential location. It’s pivotal to know what services that provide, and what works well with your NDIS plan. This is because providers often offer different services to others, so it is important to know that the potential location ticks all the boxes for what your loved one requires.

 

  1. When can we get started?

 

Certain locations might need time to commence work with your loved one and may have to put them on a waiting list. However, if you require immediate assistance then perhaps this program may not be right for you and your loved one. It is therefore important to ask the potential provider the following questions if they are unable to provide immediate support:

 

  • How long will it take for our first consultation to take place?

  • How long is the wait list?

  • Will it be a long time between regular meetings?

  • Can my loved one work with a different provider whilst we wait?

 

  1. Are there any outside NDIS costs?

 

Your NDIS plan funding allows you to purchase necessary, reasonable supports. It’s imperative that you check with the potential provider to see if there are any costs that sit outside of the regular funding, to ensure you won’t have to pay out of pocket and especially for something that isn’t necessary for your loved one.

 

  1. Do you have client testimonials?

 

Testimonials are a great way to understand how others enjoyed their experiences with the potential provider. Obviously, Google reviews are a good place to start when it comes to researching a particular provider. However, the best way to gain a deeper understanding is through client testimonials. So, feel free to ask the potential provider about any testimonials and how other clients enjoy their services!

 

  1. Can you adapt your support to help our personal goals?

 

Yours and your loved one’s personal objectives are imperative to the both of you. Therefore, it is imperative that the potential provider comprehends these objectives and how to help you pursue them. You can ask the potential provider about your goals and how they would work to accommodate them/work towards creating new ones once these goals are achieved.

 

  1. Does your staff have plenty of work experience?

 

The potential provider should have a team of staff with plenty of experience in the field. The best disability centre Melbourne has available should have a reputation for having quality staff who care about their work. If it is apparent that the team there doesn't have much experience in the field then perhaps this location isn’t right for your loved one.

 

  1. When can we access the support team?

 

There are different providers who offer different kinds of access. Certain locations offer weekend support, daytime support and others offer 24/7 support. It is important that you know exactly what kinds of support are offered to you and your loved one and at what times.